[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.19.4″ _module_preset=”default” background_color=”rgba(255,255,255,0.5)” background_image=”https:\/\/h2oguru.co.za\/wp-content\/uploads\/2022\/11\/packages_top_image.jpg” background_size=”contain” background_position=”top_center” background_blend=”lighten” custom_padding=”60px||60px||true|false” custom_padding_tablet=”0px||0px||true|false” custom_padding_phone=”0px||0px||true|false” background_last_edited=”on|phone” background_image_tablet=”https:\/\/h2oguru.co.za\/wp-content\/uploads\/2022\/11\/top_image_mobile.jpg” background_image_phone=”https:\/\/h2oguru.co.za\/wp-content\/uploads\/2022\/11\/top_image_mobile_small.jpg” background_enable_image_tablet=”on” background_enable_image_phone=”on” background_size_tablet=”contain” global_colors_info=”{}”][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/h2oguru.co.za\/wp-content\/uploads\/2024\/02\/H20_Guru_Logo-1.png” alt=”H2Oguru Water Specialists” title_text=”H20_Guru_Logo-1″ align=”center” src_tablet=”https:\/\/h2oguru.co.za\/wp-content\/uploads\/2022\/11\/H20_Guru_Logo_Signature_tablet.png” src_phone=”https:\/\/h2oguru.co.za\/wp-content\/uploads\/2022\/11\/H20_Guru_Logo_Signature_mobile.png” src_last_edited=”on|phone” _builder_version=”4.24.0″ _module_preset=”default” width=”250px” width_tablet=”200px” width_phone=”150px” width_last_edited=”on|phone” height_tablet=”” height_phone=”” height_last_edited=”on|desktop” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.22.0″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” _builder_version=”4.18.0″ _module_preset=”default” background_enable_image=”off” background_size=”contain” background_position=”top_center” custom_margin=”||||false|false” custom_margin_tablet=”||||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|desktop” custom_padding=”30px||||false|false” custom_padding_tablet=”90px||||false|false” custom_padding_phone=”90px||||false|false” background_last_edited=”on|phone” background_enable_image_tablet=”off” background_enable_image_phone=”off” background_vertical_offset_phone=”0%” global_colors_info=”{}”][et_pb_row column_structure=”1_5,3_5,1_5″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
Last updated: August 30, 2023<\/p>\n
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n
To complete your return, we require a receipt or proof of purchase.<\/p>\n
Refunds<\/strong><\/p>\n Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n Late or missing refunds<\/strong><\/p>\n If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n Exchanges<\/strong><\/p>\n We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@h2oguru.co.za<\/a>.<\/p>\n Shipping returns<\/strong><\/p>\n To return your product, you should send us an email to info@h2oguru.co.za<\/a>.<\/p>\n \n You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n Need help?<\/strong><\/p>\n Contact us at info@h2oguru.co.za<\/a> for questions related to refunds and returns.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”4.19.4″ _module_preset=”default” background_color=”#ecf0f7″ custom_margin=”0px||||false|false” custom_padding=”50px||50px||false|false” global_module=”243″ saved_tabs=”all” collapsed=”off” global_colors_info=”{%22gcid-2c338d08-4403-4ace-b301-7dee33fa09cc%22:%91%22background_color%22%93}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.21.0″ _module_preset=”default” width=”90%” custom_padding=”0px||30px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/h2oguru.co.za\/wp-content\/uploads\/2023\/09\/H20Guru-Water-Specialists.png” alt=”H20Guru Water Specialists” title_text=”H20Guru-Water-Specialists” _builder_version=”4.22.1″ _module_preset=”default” width=”19%” width_tablet=”20%” width_phone=”20%” width_last_edited=”on|tablet” custom_margin=”||19px|||” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.22.1″ _module_preset=”default” text_font_size=”12px” text_line_height=”1.5em” header_5_font_size=”14px” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.22.0″ _module_preset=”default” text_font_size=”13px” text_line_height=”1.5em” header_5_font_size=”14px” global_colors_info=”{}”]<\/p>\n PRIVACY POLICY<\/a> [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Refund and Returns PolicyRefund and Returns Policy Last updated: August 30, 2023 Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you […]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-2365","page","type-page","status-publish","hentry"],"yoast_head":"\nBook your Water Test today<\/b><\/span><\/h6>\n
<\/span>Water Sampling & Testing services includes: SANS241 + Microbiology Test (SANAS Accredited Laboratory). Sampling at your premises by one of our representatives. H<\/span>\u2082<\/span>Oguru also make use of Courier services where required. Kindly leave your number and we will get back to you within 24hours or alternatively contact us.<\/span><\/p>\n
<\/span>TERMS & CONDITIONS<\/span><\/a>
REFUND & RETURN POLICY<\/a><\/span><\/p>\n